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Terms and Conditions

These terms govern how customers use ReserveBird’s website, order forms, payment plans, pickup points, delivery services, and related channels.

Effective Date: 12th June, 2026

Business Name: ReserveBird

Website/App: https://reservebird.the-swep.org

Contact Email: reservebird@gmail.com

WhatsApp Only: +2348167468232

1. Introduction

Welcome to ReserveBird.

These Terms and Conditions govern your access to and use of ReserveBird’s website, order forms, WhatsApp channels, social media pages, pickup points, delivery services, subscription plans, pre-order campaigns, and other services.

ReserveBird connects customers with verified farm products, including live birds, dressed/frozen poultry, eggs, and other farm produce. We may source products from our own farm operations, verified partner farms, processors, cold-chain partners, pickup point partners, and delivery partners.

By placing an order, making payment, subscribing to a plan, reserving a product, or using ReserveBird, you agree to these Terms and Conditions.

If you do not agree, please do not use ReserveBird.

2. Definitions

In these Terms:

“ReserveBird,” “we,” “us,” or “our” means ReserveBird and its authorised representatives.

“Customer,” “you,” or “your” means any person or organisation that uses ReserveBird or places an order.

“Product” means any item offered through ReserveBird, including live birds, dressed birds, frozen poultry, eggs, farm produce, or related items.

“Live Bird” means a bird supplied alive for pickup or delivery.

“Dressed Product” means a bird or other product that has been slaughtered, cleaned, packaged, chilled, or frozen.

“Pre-order” means an order placed before the product is ready for pickup or delivery.

“Reservation Fee” means a payment made to reserve a product or order slot.

“Subscription Plan” means a payment arrangement where a customer pays in instalments before the fulfilment date.

“Pickup Point” means a location where customers collect their orders.

“Delivery Partner” means a third party engaged to transport or deliver orders.

3. Nature of Our Service

ReserveBird may operate as:

Depending on the order, ReserveBird may fulfil directly or through partner farms, processors, pickup hubs, or delivery partners.

4. Product Availability

All products are subject to availability.

For pre-orders, estimated availability may depend on:

We will make reasonable efforts to fulfil confirmed orders, but we do not guarantee unlimited supply.

Where a product becomes unavailable, we may offer:

5. Product Descriptions and Weight Categories

We try to describe products as accurately as possible.

However, farm products, especially live birds and dressed poultry, may vary in:

Where products are sold by category, such as standard, big, or jumbo, the category description will guide fulfilment.

For live birds, weight estimates may differ from final delivery weight due to natural variation, feeding, handling, stress, transportation, and timing.

For dressed/frozen products, final weight may be lower than live weight after slaughtering, cleaning, draining, chilling, and packaging.

6. Orders

An order may be placed through:

An order is not confirmed until we receive the required payment and issue confirmation through our approved channel.

We reserve the right to reject, cancel, or limit any order where:

7. Prices

Prices may vary based on:

Prices displayed or quoted may change until payment is made and the order is confirmed.

For pre-orders or subscription plans, the price and payment schedule will be communicated before confirmation.

8. Payments

We may accept payments by:

Customers are responsible for ensuring that payments are made using the correct account, payment link, or reference.

ReserveBird will not be responsible for payments made to unauthorised persons, fake accounts, impersonators, or incorrect payment details not provided by our official channels.

9. Reservation Fees and Deposits

For pre-orders, festive orders, live birds, bulk orders, or limited supply campaigns, we may require a reservation fee or deposit.

A reservation fee helps us:

Reservation fees may be non-refundable or partly refundable depending on the refund policy, timing, and product type.

The specific terms attached to each reservation will be stated at the time of booking.

10. Subscription and Instalment Plans

ReserveBird may allow customers to pay gradually through a subscription or instalment plan.

Customers on a payment plan must follow the agreed payment schedule.

Failure to make payment on time may result in:

Orders on payment plans must be fully paid before pickup or delivery unless ReserveBird has expressly agreed otherwise in writing.

11. Full Payment Before Fulfilment

Unless otherwise agreed in writing, all orders must be fully paid before:

ReserveBird reserves the right to withhold any product until full payment is confirmed.

12. Pickup Points

Customers may choose or be assigned a pickup point.

Customers must collect orders within the communicated pickup window.

At pickup, customers or their authorised representatives may be required to provide:

ReserveBird is not responsible for release of an order to a person who presents valid order details, pickup code, or authorisation provided by the customer.

13. Delivery

Delivery may be available in selected locations only.

Delivery times are estimates and may be affected by:

Customers must provide accurate delivery information and be available during the delivery window.

If a customer is unavailable, unreachable, or provides incorrect details, additional delivery charges may apply.

14. Live Bird Delivery

Live bird delivery is subject to operational feasibility, animal handling requirements, traffic, safety, and location.

ReserveBird may refuse live bird door delivery where:

For live birds, customers should inspect the bird upon pickup or delivery.

Once a live bird is accepted by the customer or their representative, ReserveBird will not be responsible for subsequent injury, escape, death, mishandling, slaughtering issues, or storage conditions outside our control.

15. Dressed, Chilled, or Frozen Products

Dressed, chilled, or frozen products require proper handling.

Customers must ensure prompt collection, receipt, storage, refrigeration, or freezing after pickup or delivery.

ReserveBird will not be responsible for spoilage, thawing, contamination, or quality deterioration caused by:

Customers should inspect packaging upon receipt and report any issue immediately.

16. Customer Responsibilities

Customers agree to:

17. Corporate, Bulk, Estate, Church, and Group Orders

Bulk orders may have special terms, including:

Where group delivery is arranged, ReserveBird may deliver to one agreed contact person, estate representative, church representative, company representative, or group coordinator.

Once delivery is made to the approved group representative, distribution to individual members becomes the responsibility of that group unless otherwise agreed.

18. Partner Farms and Third-Party Providers

ReserveBird may work with partner farms, processors, cold rooms, pickup points, and delivery partners.

We make reasonable efforts to verify partners and maintain service standards, but some aspects of production, processing, storage, or delivery may depend on third parties.

ReserveBird may replace a partner farm or fulfilment partner where necessary to complete your order.

19. Food Safety and Handling

We aim to maintain reasonable food safety, hygiene, and handling standards.

Customers are responsible for safely storing, cooking, handling, and consuming products after pickup or delivery.

ReserveBird is not responsible for illness, spoilage, contamination, or loss caused by customer mishandling, delayed storage, improper cooking, or unsafe storage after receipt.

20. Promotions and Discounts

ReserveBird may offer promotions, discounts, referral rewards, early-bird pricing, or seasonal offers.

Promotions may be subject to:

We may modify, suspend, or withdraw any promotion at any time.

21. Prohibited Use

You must not use ReserveBird to:

22. Complaints

Complaints should be made as soon as possible through our official support channel.

For product quality issues, customers may be required to provide:

Delayed complaints may be harder to verify, especially for perishable products.

23. Limitation of Liability

To the maximum extent permitted by law, ReserveBird will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, emotional distress, or inconvenience arising from use of our service.

Our liability for any confirmed claim shall generally be limited to the amount paid for the affected product or service, unless applicable law requires otherwise.

24. Force Majeure

ReserveBird will not be liable for failure or delay caused by events beyond our reasonable control, including:

Where possible, we will communicate alternatives such as rescheduling, replacement, store credit, or refund in line with our Refund Policy.

25. Intellectual Property

All ReserveBird names, logos, content, designs, images, order flows, text, graphics, and brand assets belong to ReserveBird or its licensors.

You may not copy, reproduce, use, or modify our brand assets without written permission.

26. Changes to These Terms

We may update these Terms and Conditions from time to time.

The updated version will be posted on our website or communicated through our official channels. Continued use of ReserveBird after changes are published means you accept the updated Terms.

27. Governing Law

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.

Any dispute arising from these Terms shall first be addressed through good-faith negotiation. Where resolution is not reached, the dispute may be referred to mediation, arbitration, or a court of competent jurisdiction in Nigeria, depending on the nature of the dispute.

28. Contact Us

For questions about these Terms, contact us at:

ReserveBird
Email: reservebird@gmail.com
WhatsApp: +2348167468232
Address: 33, Irede Street, Ife, Osun