Support

Frequently Asked Questions

Buy or Raise?

Why should I buy from ReserveBird instead of raising poultry myself?

It's a fair question, especially if you're planning for 2 to 5 birds.

1. Mortality Risk
Poults have very low survival rate without controlled brooding conditions and a strict vaccination schedule. It is not unusual for a first-time raiser to lose 30–50% of a small flock to diseases, respiratory infections, or management errors. If you started with 4 birds hoping to end up with 4, there's a real chance you end up with 2, or none, and still carry all the costs.

2. Costs
Poults require consistent, high-protein feed that costs more than most people expect. For a few birds, you'll spend on day-old or juvenile birds, vaccines, dewormers, vitamin supplements, quality feed, and housing modifications, before a single bird reaches table weight. When you add it all up honestly, the cost per bird rarely comes out cheaper than buying from us, and that's without factoring in your time.

3. Time
Raising poultry requires a significant time investment, including daily care, monitoring, and management. Buying from ReserveBird allows you to save time and focus on other activities.

Bird Mortality & Welfare

What happens if some birds die before delivery?

Nothing changes on your end. If a bird in our care passes away before your delivery date, we replace it from our farm network at no cost to you. You will receive exactly what you ordered, the same size, format, and quality, regardless of what happens on the farm. Mortality risk is ours to manage, not yours.

How do you handle disease or farm emergencies?

We partner with multiple farms across different states so that no single outbreak or weather event can affect your order. Our team monitors flock health throughout the season and maintains buffer stock specifically to cover unexpected losses. You will never be left without your order because of a farm-side issue.

Are the birds raised ethically and fed properly?

Yes. All our partner farms meet our welfare and feeding standards before we sign any supply agreement. Birds are raised on quality feed, given adequate space, and kept under veterinary supervision.

Delivery

When will my turkey be delivered?

Deliveries run from December 1st to December 20th across all zones in Lagos and Ife. We will send a link to book a delivery window as the time approaches.

How will my turkey be delivered, live or frozen?

That depends on what you ordered. Live birds are available for pickup at designated collection points in your zone on your chosen date. Dressed and frozen birds are delivered directly to your door in insulated packaging to maintain freshness and temperature throughout transit.

Can I change my delivery date after booking?

You get one free reschedule, provided you request it at least 7 days before your original delivery date. Reschedules requested within 7 days of delivery are subject to availability and may incur a rescheduling fee.

Will I be notified when my delivery is on the way?

Yes. You'll receive an SMS and WhatsApp notification when your order leaves our zonal hub, along with your rider's contact number so you can coordinate directly.

Refunds & Cancellations

Can I cancel my order and get a refund?

Cancellations made more than 30 days before December 10 are eligible for a 70% refund of the amount paid. The remaining 30% covers reservation and logistics costs already incurred on your behalf. Cancellations made within 14 days of your delivery date are non-refundable, as your bird has already been allocated and prepared. Full details are in our Refund Policy.

What if I'm not home during my delivery window?

Our rider will attempt delivery and contact you by phone. If you cannot be reached within 30 minutes, the order will be returned to our hub. Re-delivery can be arranged subject to availability and a re-delivery fee. We strongly recommend ensuring someone is available during your chosen window.

What if my order arrives damaged or in poor condition?

If your dressed or frozen bird arrives damaged, leaking, or with any quality concern, take a clear photo immediately and contact us within 2 hours of delivery. We will investigate and either arrange a replacement or issue a full credit toward a future order. Your satisfaction is guaranteed.

Weekly updates

Want to see how your birds are being raised and cared for?

Join our WhatsApp or Telegram group with weekly updates. Interact with the team, follow how the animals feed and grow, and ask your questions directly.

Join WhatsApp Group Join Telegram Group

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