Effective Date: 12th June, 2026
Business Name: ReserveBird
Website/App: https://reservebird.the-swep.org
Contact Email: reservebird@gmail.com
WhatsApp Only: +2348167468232
1. Introduction
ReserveBird respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, use our order forms, contact us on WhatsApp or social media, place an order, make payment, subscribe to a payment plan, choose pickup or delivery, or otherwise interact with ReserveBird.
ReserveBird provides access to farm products such as live birds, dressed/frozen poultry, eggs, and other farm produce through verified farm partners, pickup points, fulfilment hubs, processing partners, and delivery partners.
By using ReserveBird, you agree to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
This may include:
- Full name
- Phone number
- WhatsApp number
- Email address
- Delivery address
- Pickup location preference
- Billing/payment information
- Order details
- Identification or verification details where required
- Communication history with our customer support team
Order and Transaction Information
This may include:
- Products ordered
- Product type, such as live bird, dressed bird, frozen product, eggs, or other farm produce
- Quantity ordered
- Payment status
- Deposit/subscription payment history
- Delivery or pickup preference
- Delivery date or pickup window
- Refund or cancellation request history
Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Cookies and similar tracking information
- Referral source
Marketing and Communication Information
This may include:
- Your response to our adverts
- Your interest in products or locations
- Your subscription to updates, offers, or newsletters
- Your interactions with our social media pages or WhatsApp campaigns
3. How We Collect Information
We collect information when you:
- Visit our website
- Fill an order or reservation form
- Place an order
- Make payment
- Subscribe to a monthly payment plan
- Contact us by WhatsApp, phone, email, or social media
- Join a waitlist or promotional campaign
- Choose delivery or pickup
- Request support, cancellation, refund, or replacement
- Interact with our ads, posts, or customer service channels
4. Why We Use Your Information
We use your information to:
- Process your orders and reservations
- Confirm payments
- Allocate products to you
- Manage subscriptions, deposits, and balances
- Arrange pickup, delivery, processing, packaging, and fulfilment
- Send order updates and reminders
- Verify customer identity where necessary
- Prevent fraud, failed deliveries, and payment disputes
- Respond to questions, complaints, refund requests, or support issues
- Improve our products, website, and customer experience
- Send marketing updates, offers, and seasonal reminders where permitted
- Comply with legal, tax, accounting, consumer protection, food safety, logistics, or regulatory obligations
5. Legal Basis for Processing Your Data
We process your personal information on one or more of the following bases:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate business interests
- Protection of vital interests where necessary
- Any other lawful basis permitted under applicable Nigerian data protection law
Where we rely on consent, you may withdraw your consent at any time, subject to any legal or contractual obligations already in place.
6. Sharing Your Information
We may share your information with trusted third parties where necessary to fulfil your order or operate our business.
These may include:
- Verified farm partners
- Payment processors
- Delivery and logistics partners
- Pickup point partners
- Cold storage and cold-chain partners
- Processing/slaughter/packaging partners
- Customer support providers
- Technology service providers
- Professional advisers
- Regulators, law enforcement, or government agencies where required by law
We only share information that is reasonably necessary for the purpose involved.
For example, a delivery partner may receive your name, phone number, delivery address, order ID, delivery window, and product type in order to complete your delivery.
7. Payments
ReserveBird may use third-party payment processors to receive deposits, subscriptions, balances, full payments, and refunds.
We do not intentionally store your full card details on our own systems. Payment information is handled by the payment processor according to its own security and privacy standards.
8. Marketing Communications
We may send you updates about:
- Your order
- Payment reminders
- Pickup or delivery information
- Seasonal offers
- New farm products
- Subscription plans
- Festive pre-orders
- Farm batch updates
You may opt out of promotional messages at any time by following the unsubscribe instruction or contacting us directly.
Please note that even if you opt out of marketing messages, we may still send important order, payment, delivery, pickup, refund, or account-related communications.
9. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Understand customer behaviour
- Measure ad performance
- Improve marketing and customer support
You may disable cookies in your browser settings, but some parts of the website may not work properly.
10. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
- Order fulfilment
- Customer support
- Payment verification
- Tax and accounting records
- Legal compliance
- Fraud prevention
- Dispute resolution
- Business reporting
When your information is no longer needed, we will delete, anonymise, or securely archive it where appropriate.
11. Data Security
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These steps may include:
- Access control
- Secure payment processing
- Limited staff access
- Password-protected systems
- Order ID tracking
- Internal data handling rules
- Partner confidentiality expectations
However, no online or offline system can be guaranteed to be completely secure. You are responsible for keeping your own account, phone, email, and payment details secure.
12. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Object to certain processing
- Request restriction of processing
- Request information about how your data is used
- Lodge a complaint with the appropriate data protection authority
To exercise your rights, contact us using the details provided in this Privacy Policy.
13. Children’s Privacy
ReserveBird is not intended for children. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without appropriate consent, we will take reasonable steps to delete it.
14. Third-Party Links
Our website or messages may contain links to third-party websites, payment pages, social media platforms, or partner services.
We are not responsible for the privacy practices, content, or security of those third-party platforms. You should review their privacy policies before using them.
15. International Transfers
Some of our technology, payment, cloud, communication, or analytics service providers may process information outside Nigeria.
Where this happens, we will take reasonable steps to ensure your personal information is handled in line with applicable data protection requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the effective date above. Continued use of ReserveBird after changes are published means you accept the updated Privacy Policy.
17. Contact Us
For privacy questions, complaints, or requests, contact us at:
ReserveBird
Email: reservebird@gmail.com
WhatsApp: +2348167468232
Address: 33, Irede Street, Ife, Osun